Enhancements and vendor management

When the firm needs its system to do something new, requirements get lost between fee earners, IT and the vendor. We turn what the firm needs into specifications the vendor can build, manage testing and release, and keep the relationship constructive when timelines or costs come under pressure.

What it covers

• Specifications written from the firm’s needs, in terms the vendor can build
• Estimates, priorities and change control
• Testing and release, so changes work before people rely on them
• Managing friction on both sides when timelines or costs slip

When firms ask us

• Change requests go to the vendor and come back as something else
• Costs for custom work keep rising without clear results
• The vendor relationship has become strained
• You need someone who understands both the firm and the vendor’s side